When you book a holiday with us your money is protected. Salamander Adventures is a tour operator and a member of the Travel Trust Association (TTA). Our membership number U8457.

When you book a holiday with us your money is protected. Salamander Adventures is a tour operator and a member of the Travel Trust Association (TTA). Our membership number U8457.

Any monies paid by you to us are held in trust by the Travel Trust Association (TTA). Only when your tour has finished do we receive your money from the TTA trust account.

We are obliged to maintain a high standard of service to customers set by the TTA’s code of conduct.

www.traveltrust.co.uk

Below are specific questions and answers about the TTA

Who are the Travel Trust Association?

The Travel Trust Association is a travel trade association. Members consist of travel agents, tour operators and travel organisers.

The Travel Trust Association exists in order to protect the customer with 100% financial protection and has been doing so for over 20 years. This means that every penny that you pay to a member is protected by the Travel Trust Association.

What does it mean if a company is a member of the Travel Trust Association?

It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent.

Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers and Tour Operators to ensure that you holiday goes ahead unaffected. If for any reason this is not possible, the TTA will administer a claim for a refund of money that you have paid to the member for your holiday.

All members of the Travel Trust Association have to abide by the member Code of Conduct. This is to ensure that the customers receive the best possible service.

How does the Travel Trust Association provide 100% financial protection for customers?

Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer’s money.

Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the trustee are required to authorise payments from the trust account.

In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.

TTA will guarantee the financial obligation of its members up to a maximum any one passenger of £11,000. So if you paid £2,000 the TTA guarantee to reimburse the loss of the £2,000, where it is not available for you from the Trust Account.

Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of this guarantee at the TTA www.traveltrust.co.uk/guarantee

Should the TTA member become insolvent, in most instances your money will still be held within the TTA member’s Trust Account by the designated Trustee, and available to pay for your holiday. If because of fraud or dishonesty the money is not there, then the guarantee is available to reimburse your loss. In some cases your holiday may continue as the providers or suppliers have already been paid. Where you have only paid a deposit and still have an outstanding balance, your holiday may be unaffected and by paying the balance your holiday will continue as planned. Where possible, attempts will be made to ensure that you can carry on with your original holiday arrangements.

Please refer to the TTA’s website for more information:

www.traveltrust.co.uk